Noelle- September 19, 2023
- Last Updated: 06/27/2024
- 7 minutes
Status: Review Complete
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Let’s dive right in. Is azazie.com (the bridal shop) a legit website? The quick answer is yes, they are legitimate. Now the biggest question is, would I shop here again?
In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!
IMPORTANT!I am NOT paid by this brand/shop to write this review. This review is 100% unbiased and is based on my experience as a customer.
Table of Contents
My First Impression
After digging around their website, I’m not seeing anything that immediately jumps out as scammy other than the jarring use of all-caps in the footer and some small font at the bottom of the homepage. Their pages seem well-written, I don’t see any obvious discrepancies, their images look cohesive and real, etc. – keep scrolling for a deeper dive!
About Azazie
Are They Sustainable?
NoteSustainability is complex and can be difficult to determine from the consumer's end. My response here is based on information provided by this shop, along with common sense, context clues, tell-tale signs, etc. Since my blog is not focused on debunking/proving sustainability claims, I encourage you to further research.
No, they likely are not sustainable. However, according to their About page, all bridesmaid, wedding, and mother-of-the-bride dresses are cut-to-order which is a more sustainable practice.
Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where Are They Located?
According to their Terms of Use page and Facebook page, they are located in the United States and Hong Kong. They are located at the following places:
100 Century Center Ct., Suite 330, San Jose, CA 95112 (United States)
148 East Brokaw Road, San Jose, CA (United States)
Milpitas, CA 95035-5407 (United States)
- Unit 08, 19/F, Trendy Center, 682 Castle Peak Road, Lai Chi Kok, Kowloon (Hong Kong)
Where Do They Ship From?
My order shipped to me from warehouses/distribution centers in New Jersey and New York (United States).
Where Are Their Dresses Made?
My bridesmaid dress was made in China.
More Shop Details
NoteThe below shop info/details are accurate as of this post's publish date. For the most current and updated info (such as return policy, size offerings, etc.), please check their website.
Business Details
According to their Home page and Terms of Use page, they are affiliated with the following legal business names:
- AZAZIE, INC
- Azazie Hong Kong Limited
Statements & Press Details
According to their site, unsold dresses are eventually donated to the non-profit organization, Princess Project, which provides prom dresses to young women in need.
Policy & Program Details
- US shipping is free over $119.
- Returns are allowed for standard (non-custom) dresses and most accessories within 30 days of delivery. Jewelry and headpieces must be returned within 7 days of delivery. A restocking fee of 10% will be charged for bridal gowns, bridesmaid dresses, junior bridesmaid dresses, mother-of-the-bride dresses, separates, special occasion dresses, shoes, bags, and clutches. Non-returnable items include custom-size dresses, purchased try-on dresses, swatches, fabric by the yard, tape measures, ready-to-ship and outlet dresses, personalized jewelry, face masks, garment bags, shapewear, robes, and lingerie.
Product Details
- They carry custom, standard and plus sizes from A0 (25″ waist) to A30 (58″ waist).
- They provide a free garment bag when purchasing a bridal gown.
Domain Details
The website azazie.com was registered in February 2014.
Azazie Review and Order Details
I ordered the below items on 7/14/2023 to my address in North Carolina (United States). I paid a total of $128.16 to Azazie Inc (customerservice@azazie.com)via PayPal. The charge appears on my credit card statement as “PAYPAL *AZAZIE INC”. – View Order Confirmation
"Cozy plaid Wrap" ItemI purchased this scarf to offset the shipping cost (I was ~$10 away from free shipping). As a result, I will not be reviewing this item since this post is centered around the custom dress.
1) AzazieRaya
Brand Label: Azazie
Color/Size/Cost: Bronzer / Custom / $109
Custom Size Details:
- Bust- 35 inches
- Waist- 28 inches
- Hips- 40 inches
- Hollow to Floor- 55.5 inches
- Height- 65 inches
- Extra Length- 3 inches
Country: Made in China
Material:100% Polyester
Fit: I took all of my measurements and subtracted around an inch (I was not advised to do this – I decided to do this due to an anticipated change in weight), and it fits like a glove! I have a 29-inch waist, and I ordered a 28-inch waist. While it does fit, it ALMOST feels too tight. I also wore 3-inch heels with the dress, and the added 3 inches in the ‘Extra Length’ section is too long. I should have put 1 inch instead to achieve floor length. Features-wise, the material is akin to a thin curtain with a bit more drape/flow, it has boning along the sides of the chest for support, and the padding in the chest is thick and textured enough that nothing shows through – no bra or pasties needed! View my Body Measurements for size reference.
Quality: In my opinion, the quality is pretty good. See my to know my current quality-rating standards.
Value: I wore this to dress to a wedding and it worked out well. It is absolutely worth the price!
Shipment Info
I received three items in two packages at my address in North Carolina (United States). The packages came from warehouses/distribution centers in the United States. I was provided a tracking number.
Package Shipped From:
- Logan Township, NJ 08085 (United States / Dress + bag)
- Springfield Gardens, NY 11413 (United States / scarf)
Shipping Timeline:
For the custom dress and bag
- I placed my order on Fri, July 14th
- My order shipped on Thurs, July 27th
- I received my package on Sun, July 30th
Total time of 16 days
Their shipping policy states up to 17 days (including processing time) for standard U.S. shipping. For custom-made orders, this could take up to ~7 weeks.
Return & Refund Info
Per their return policy, all custom dresses are not returnable. This is standard with most stores as these items typically cannot be resold. I reached out to them to ask about the location of their return address for informational purposes. Please see below.
Provided Return Address: 881 Wrigley Way, Milpitas, CA 95035 (United States)
Support Email: customerservice@azazie.com
Customer Service Experience
General Responsiveness
I reached out to them through their instant chat, and they got back to me within 12 hours (I believe I reached out to them during off hours).
Is Azazie Legit or a Scam?
Reverse Search & Analysis
Reverse Image Search:
Azazie appears to be the source of their product images.
I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!
Website/Company Search:
No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.
Do I Recommend This Shop?
Based on my experience, they are a legitimate site. I paid for my items, and received them WELL within the estimated time frame.
With that being said, I would shop here again.
The bridesmaid dress is beautiful and of decent quality. The custom measurements I provided seem to be pretty accurate, aside from the ‘Extra Length’. According to their measuring guide, they say to add extra length if you want to achieve floor length depending on how tall your shoes are. For example, if you are wearing 2 inches heels, add 2 inches to the ‘Extra Length’. This ended up being too long for me, and I had to hem 1-2 inches (for my 3-inch heels).
It arrived earlier than the time frame they provided, and this is especially important if you are ordering a dress for a wedding that is coming up quickly. In my case, I ordered somewhat last minute and was pleased when it arrived even quicker than I expected. I would also like to point out that while I didn’t take advantage, they offer try-ons (for a small cost) and sample material swatches (free or low cost). So, if you are trying to maximize efficiency and get what you want, these are great options!
Overall, I don’t have any notable complaints. Decent quality dresses, and prices that don’t cost an arm and a leg? I’m in!
To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Azazie reviews, please consider sharing this with your friends and commenting (via Reddit) below.
Thank you very much for your support and readership!
Take care,
Share This Post
Are you the owner of this shop?If you own this site or are affiliated, and would like to provide clarification regarding any statements made, please send me a message. I am happy to make the necessary changes to this post with sufficient evidence.
Comments (via Reddit)
Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
Comments (via Reddit)
Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
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