What's New
Customer Service
Call 1.800.685.8660. Hours: M-F 7am-7pm. For emergencies: We're available 24/7.CUSTOMER ADVISORY MAP
View up-to-date information on an easy-to-use map.PFAS And Your Water
West Virginia American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.Keep Communities Flowing
The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.CCRs
We provide annual Water Quality Reports also called Consumer Confidence Reports.New Customers
We’re here to help and to provide you with important information about your service.Infrastructure Upgrade Map
Use this map to navigate through our current infrastructure investment projects.
Statewide News
Community
June 11, 2024
West Virginia American Water Announces 12th Annual Firefighting Support Grant ProgramMay 02, 2024
West Virginia American Water Proudly Recognizes American Water Charitable Foundation 2024 Water and Environment Grantees Recipients include four nonprofit organizations across West Virginia American WaterApril 25, 2024
Local Students Score Top Prizes in West Virginia American Water “Protect Our Watersheds” Art ContestInfrastructure
May 09, 2024
West Virginia American Water to Commemorate National Infrastructure WeekMarch 18, 2024
West Virginia American Water Provides Tips to Locate and Fix Leaks During U.S. Environmental Protection Agency’s Fix a Leak Week 2024July 24, 2023
West Virginia American Water Begins Main Replacement Project Along Stadium Drive in BluefieldEnvironmental
April 22, 2024
West Virginia American Water Shares Simple Ways to Make Earth Day Every DayApril 27, 2023
Local Students Score Top Prizes in West Virginia American Water’s “Protect Our Watersheds” Art ContestApril 20, 2023
West Virginia American Water Awards More Than $15,000 in Environmental Grants to Projects Across the StateFinance
March 04, 2024
West Virginia American Water Receives Base Rate and Surcharge Orders from Public Service Commission of West VirginiaMay 01, 2023
West Virginia American Water Submits Rate Request Driven by $340 Million in Investment; Proposes New Low-Income Tariff for Customers in NeedMarch 01, 2022
West Virginia American Water Receives Approval of 2022 Distribution System Improvement ChargeService
February 05, 2024
West Virginia American Water Announces Launch of American Water Charitable Foundation 2024 Water and Environment Grant Program American Water’s former Environmental Grant Program to merge with Foundation grant programAugust 16, 2022
West Virginia American Water Announces Completion of $25 Million Upgrade to Kanawha Valley Water Treatment PlantJune 07, 2022
New River Water System Wins Award for Best Tasting Tap Water in West VirginiaSolution
November 08, 2023
West Virginia American Water Completes Acquisition of Boone-Raleigh PSD Wastewater SystemJuly 27, 2022
West Virginia American Water Signs Agreement to Purchase Jefferson Utilities for $30 MillionMay 09, 2022
West Virginia American Water Celebrates National Infrastructure Week; Announces 2022 Planned Infrastructure UpgradesPeople
October 11, 2023
West Virginia American Water Launches 3rd annual Inclusion, Diversity and Equity Grant ProgramAugust 16, 2023
West Virginia American Water Receives ‘Best of West Virginia’ Award for Outstanding Crisis Communication PlanNovember 14, 2022
West Virginia American Water Awards Inclusion, Diversity and Equity Grants to 12 OrganizationsCustomers
October 02, 2023
West Virginia American Water Completes Acquisition of Jefferson UtilitiesNovember 14, 2022
West Virginia American Water Awards Inclusion, Diversity and Equity Grants to 12 OrganizationsJune 07, 2022
New River Water System Wins Award for Best Tasting Tap Water in West VirginiaSafety
August 10, 2023
West Virginia American Water Awards over $18,000 to Local Fire Departments Across the StateJune 01, 2023
West Virginia American Water Announces 2023 Firefighting Support Grant ProgramAugust 04, 2022
West Virginia American Water Awards over $19,000 to Local Fire Departments Across the StateOperations
March 14, 2023
West Virginia American Water Begins Main Replacement Project Along College Avenue in BluefieldMarch 10, 2023
West Virginia American Water Provides Operational Update Following Summers County Train DerailmentMarch 08, 2023
West Virginia American Water Responds to Summers County Train DerailmentOperational Excellence
August 16, 2022
West Virginia American Water Announces Completion of $25 Million Upgrade to Kanawha Valley Water Treatment PlantMay 02, 2022
West Virginia American Water Releases Annual Water Quality ReportsApril 25, 2022
West Virginia American Water Announces Remote Job Opportunities for Charleston and Surrounding AreasGrowth
July 27, 2022
West Virginia American Water Signs Agreement to Purchase Jefferson Utilities for $30 MillionNovember 30, 2021
West Virginia American Water Completes Acquisition of Page-Kincaid Public Service District Water SystemOctober 06, 2021
West Virginia American Water Completes Acquisition of Town of Cedar Grove Water SystemQuality
May 02, 2022
West Virginia American Water Releases Annual Water Quality ReportsSeptember 28, 2021
West Virginia American Water Earns Exemplary Source Water Protection Program AwardJuly 22, 2021
West Virginia American Water Treatment Plants Receive Top AwardsTechnology
April 12, 2022
West Virginia American Water Launches Customer Advisory MapFebruary 22, 2021
West Virginia American Water to Celebrate National Engineers WeekJanuary 07, 2021
West Virginia American Water Launches Online Emergency ReportingSocial Media
Your Neighborhood
Customer Advisory Map
View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage
Search Advisory MapConservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month
